Support Services

Eric Solis Marketing Limited sells only genuine ink and toner cartridges.

Equipment Repair and Maintenance Services will be provided in accordance with manufacturer’s specifications. Preventative Maintenance service is performed quarterly per annum or greater frequency as needed.

Eric Solis Marketing Limited will ensure all repairs are carried out within (1) business day. Eric Soils will replace hardware that fails to consistently achieve the manufacturer’s performance expectations. This performance guarantee depends on the hardware being used within the manufacturer’s monthly volume specifications, the provision of a trained customer key operator and the use of parts and consumables supplied by Eric Solis.

Eric Solis Marketing Limited is well-known for its service expertise and our technicians are fully trained and certified on all products being sold. With technicians based in Trinidad and in Tobago we offer prompt and efficient service to our customers. Our goal is to be the most efficient and effective service provider in the industry and to our valued customers.

Eric Solis Marketing Limited help desk service is staffed to respond to live customer service inquiries (8) hours per day, five days per week. Service and Supply placement orders will be conducted between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday, excluding recognized holidays. Technical telephone support is available between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday. In addition, customers will have the ability to place service calls electronically via email contact 24x7. Responses to Service Desk requests would be no more than (1) hours.

Equipment Repairs, spare parts and Maintenance Services are provided in accordance with manufacturer’s specifications. Preventative Maintenance service is performed quarterly per annum or greater frequency as needed.

As a current provider of MPS services to multiple customers, Eric Solis Marketing Limited fully understands the need for such a solution in a Dynamic environment. It is key for any vendor offering an MPS solution to be given the opportunity to conduct a discovery exercise at the customer’s site to collect data that will be presented with recommendations. Our MPS offering will provide customers with a hands-off approach. As the vendor, we will be responsible for all areas including equipment, installation, configuration, training, maintenance & repairs, delivery & disposal of supplies and parts. Using CS Remote Care, ESML will be able to proactively monitor the equipment to minimize downtime and ensure business continuity.

CS Remote Care shall provide ESML with automatic alerts such as: low supplies, maintenance intervals, device errors and device counter. This information received from CS Remote Care will allow ESML to automate delivery of consumables, automate dispatch of a service technician to conduct repairs without the need for a manual service call from customers, automate billing and provide reports on device usage so there can be consultation on improving the print environment at customers location. With the use of PaperCut MF, ESML can help customers to develop print policies. PaperCut MF has standard policies for Duplex printing and Email printing, however, with it's scripting ability, PaperCut MF will allow for customized policies to be created for customers. Policies can be implemented on a user, group or device level. In PaperCut MF, customers can choose to monitor print policies, whereby end users are given real time reminders on what are customers policies and allows the user to take corrective action.