Eric Solis Marketing Limited help desk service is staffed to respond to live customer service inquiries (8) hours per day, five days per week. Service and Supply placement orders will be conducted between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday, excluding recognized holidays. Technical telephone support is available between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday. In addition, customers will have the ability to place service calls electronically via email contact 24×7. Responses to Service Desk requests would be no more than (1) hours.